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Home Design Operations Design & Research, 130+ people Head of Design Operations

✦ Working leader Only 1 available

I build the operating system, then I build the people who run it.

Head of Design Operations Design & Research · 130+ people · reports to the VP of Design and Research

5 out of 5 stars 4 reviews

  • He has built the function before — and hired it. At Everyrealm he was Director of Creative Operations: he sourced and built the team himself — 3D, UI/UX, motion and visual designers — then defined the operating model they worked inside. From zero.
  • AI enablement is already shipped, not theorized. He built a production AI intake tool triaging requests from 6 teams, and taught himself agent orchestration properly across four launched products. He has a real point of view, and it's about buying designers back their hours.
  • Intake and capacity is his current job. He owns the Asana implementation for reporting, capacity and resourcing behind ~8 events and 5 launches in five months — one of the exact programs this role names.
  • 13+ years inside product and creative organizations for a 10+ ask — Google, GE Healthcare, Vodafone, SAP Ariba, Microsoft, Merck — and a design-ops-shaped role right now.
See item details — the requirements, matched

Ships from New York — commutable to the Brooklyn hub. The 1–2×/week in-office cadence works.

Reports to the VP of Design and Research. Leads a small team of DesignOps practitioners.

Handmade · Made to order · Every listing in this shop is a real program he shipped.

Item details

The requirements, matched — with receipts.

Etsy's item details tell you what a thing is actually made of. Same idea. The two rows that matter most for this role are first, and where the match is partial it says partial — that's the point of an item-details panel.

Head of Design Operations · Design & Research requirement → proof
RequirementLead and grow the DesignOps team — coaching practitioners, shaping the discipline, hiring as the team evolves.
Proof · EveryrealmDirector of Creative Operations. He led a named operations function and sourced, hired and built the team himself — 3D artists, UI/UX designers, motion and visual designers — then handed them the methodology rather than the instructions. He also led 4–6 designers on the Google Search Ads program alongside Google's Search UX Design Director.
RequirementA builder's mindset — launching or evolving operational systems, not just maintaining established ones.
Proof · three buildsEveryrealm — the whole creative operating model from zero. Dow Jones — he built the AI intake tool and stood up the Asana reporting and capacity layer rather than inheriting them. Four products shipped solo. There is no maintenance résumé here.
RequirementOwn one or two high-leverage programs personally — AI training and enablement, scaling intake and capacity, evolving how work is reviewed and shipped.
Proof · all three, alreadyAI enablement: a production intake tool used by 6 teams, built by him. Intake & capacity: his current remit, behind ~8 events and 5 launches in five months. Review & ship: the design system that took 8 event properties to one and cut build time ~80%.
RequirementSet the operating rhythm — planning, prioritization and review cadences; resetting rituals and work-tracking systems.
Proof · Dow Jones + APSOwns the Asana implementation for reporting, capacity and resourcing today. At APS he structured the review cadence — workshops, deep dives, research readouts — so misalignment surfaced before build rather than at QA.
RequirementBuild bridges across Operations — Research Ops, Brand Ops, Product Ops, Eng Ops — and be a generous citizen of the wider Ops community.
Proof · he is the bridgeHe is a Brand-side program manager partnering daily with commerce and acquisition product design teams, fielding work from six different functions. At Everyrealm he worked across finance, architecture, product, marketing and web3 engineering with no playbook to fall back on.
RequirementLead a DesignOps function inside a 130+ person design org, managing other DesignOps practitioners.
Partial — stated plainlyHe has built and staffed an operations function and managed its people — but at a start-up, called Creative Operations, and his reports were makers rather than ops practitioners. This is a step up and the site says so. Why the build experience is the more useful half →
On Etsy since… well, 2013

Thirteen-plus years, one throughline: making other people's work land.

Every era is the same job in a new shop — build the operating layer, staff it, and make a standard survive contact with a dozen teams. The marker is parked on now.

2013 — first shop opened 2026 — Dow Jones + four shipped products
Recommended for you
Because you're hiring a working leader
Four things a function in transition needs

Someone who has built one

Not inherited one. At Everyrealm the creative operations function, its team and its methodology did not exist until he built them. A function with runway wants a builder, not a caretaker.

Someone who grows the practitioners

He sourced, hired and trained his team, then handed them the process rather than the instructions. The measure of an ops leader is how much runs without them in the room.

Someone who can still do the work

A working leader has to own a program personally. He'd take AI enablement — because he has already built the thing, not read about it.

Someone who makes it legible

One dashboard for leadership, one changelog for teams, one adoption metric per surface — each owned by a member of the team, so visibility survives his calendar.

★ Star Seller
Featured listings — programs that shipped
Tap any listing to open its item details
Everyrealm creative operations model
Bestseller Quick look — item details
Everyrealm · Director of Creative Operations

A function and its team, built from zero

warren·shop · Star Seller

He sourced and hired the 3D, UI/UX, motion and visual designers, then defined the processes and rituals they worked inside — across 12 platforms at a $50M+ startup.

Function leadershipHiringZero → system
Subscription Product design Product mgmt Performance CRM Event mktg AI TRIAGED QUEUE 6 teams in · one honest queue out Built, not bought. AI where the hours actually go.
Most saved Quick look — item details
Dow Jones · AI intake · Asana capacity

AI enablement, already in production

warren·shop · Star Seller

He built an AI intake tool triaging requests from 6 teams, and owns the Asana capacity model behind ~8 events and 5 launches in five months.

AI enablementIntakeCapacity
YEAR-LONG DESIGN PHASE WV Warren — program lead Huge side 4–6 designers led Google's Search UX Design Director + his team no formal authority
Influence Quick look — item details
Google · Huge

Leading designers, and a design director

warren·shop · Star Seller

A year-long UI/UX research and design phase: 4–6 designers on his side, in partnership with Google's Search UX Design Director and his team — earned entirely without authority.

People leadershipSenior partnership
8 properties → 1 system 6 of 8 migrated · build time cut ~80%
Quick look — item details
Dow Jones · UX Program Manager, Brand

Evolving how work gets reviewed and shipped

warren·shop · Star Seller

Eight property-specific build processes replaced by one system — 6 of 8 migrated, build time cut ~80%, each migration proved on a live event date.

Review & shipAdoption
Arizona Public Service transactional website and app design system
Quick look — item details
Arizona Public Service · Vertic

An operating model at partner scale

warren·shop

Eleven months of research and design, then into production with Infosys and 28+ engineers — plus the review cadence that kept skeptical executives inside the process.

CadenceExec alignment
The Row — one-of-a-kind 3D architectural landmarks
Vendor ops Quick look — item details
Everyrealm · The Row

Vendors, contracts and a standard held

warren·shop

Owned the Monaverse relationship through implementation and platform testing to launch, plus external motion, 3D-rendering and video vendors.

Vendor mgmtQuality gate
GE Healthcare Better Health Study campaign artwork
Visibility Quick look — item details
GE Healthcare · Freelance

Making impact visible to leadership

warren·shop

Built the executive-level visualizations that kept a global campaign's leadership aligned on a cadence, while hundreds of assets flowed underneath through gated review.

Exec reportingReview gates
COVERAGE vs ADOPTION 200 components 40% adoption 60 components · 90% adoption The second one is the better asset.
Quick look — item details
NYU Langone · via Moving Brands

Diagnosing why adoption stalls

warren·shop

A UX/IA audit strengthening an existing design system — the question was never what to build, it was why what existed wasn't being used.

AdoptionAgency side
13+ years
Inside product and creative organizations — agencies through Fortune 500. The role asks for 10+.
1 function, built
Creative Operations at Everyrealm: the team sourced and hired by him, the operating model written by him, both from zero.
6 teams triaged
By an AI intake tool he built himself — AI enablement in production, not on a roadmap.
8→1 properties
Event and conference sites unified into one system — 6 of 8 migrated, build time cut ~80%.
A point of view, as requested

The software should bend to the business now — not the other way around.

For twenty years the deal was that you found the closest tool and then reshaped your process to fit what it could do. Every creative team I've worked in has a workflow with a strange kink in it that exists purely because some product's data model demanded it. That constraint is gone. Once software can bend to the real business need, accepting a bad-fit process because "that's how the tool works" stops being pragmatism and becomes a choice.

So the honest first question is buy, adapt, or build. My job is finding the products that genuinely make creative teams more efficient — and when nothing on the market fits the actual need, building it rather than contorting the team around a near-miss. Sometimes that's a matter of days, against a five- or six-figure annual line item that still wouldn't fit how the team works. Every AI product I've built serves an operations function. That's not a coincidence — it's where the unmet need has been.

And the difference is that I don't just vibe-code it. I build the traditional way: research the problem, define it, write requirements, then build. AI collapsed the cost of implementation, not the cost of thinking — so that discipline matters more now, not less, because you can produce the wrong thing so much faster. My tools are robust and secure because they were specified before they were written. Which is also why I'd be careful where AI goes: craft is the constraint, not the target.

Software bends to the business now. Not the reverse. A bad-fit process is a choice, not a constraint.
Buy, adapt, or build — asked honestly. If nothing fits the real need, build it. Every tool I've built serves an ops function.
Specified before written. Research, define, requirements, then build. Robust and secure — not vibe-coded.
Teach workflows, not tools — and aim at the operational hours: triage, summaries, first drafts. Never at craft.
Provenance and consent arrive early. I built PROPEL around attribution and NDA-first collaboration. Credit before models.
Measure it like a program. Hours returned per workflow, adoption per surface, quality held — on a cadence, negatives included.
Reviews
4 reviews · ★★★★★ 5.0
A DesignOps lead, a director, an IC designer and an exec director
★★★★★
“A great PM — diligent on the financial, creative and timing sides, a real go-getter, and someone who brought strong UX and design input rather than just moving tickets.”
Gary Goldsmith
Design Operations — Meta
Purchased item: Design operations partnership
★★★★★
“Warren owned creative, content, deployment and localization on android.com, with meticulous capacity planning to hit our targets across every workstream — without burning the team out. Exceptional communication and problem-solving.”
Hulya G.
Director, Web Marketing Strategy — Google
Purchased item: android.com — roadmap, content & localization
★★★★★
“Across a year-long APS program, Warren ran PM and client management on a complex, multi-part project. A genuine team player and problem solver who built strong client relationships throughout.”
Stacey Wu Eggiman
Sr. Interaction Designer — Google (ex-Vertic / APS)
Purchased item: APS design system → production
★★★★★
“Exemplary PM on a complex, large-scale project — diligent planning, real adaptability, and expectation management on both the internal and external sides. His role was critical to the project's success.”
Natasha Markley
Exec Director, Marketing & Partnerships — A+I
Purchased item: Large-scale program management
★ Star Seller · responds quickly

A function in transition wants a builder.

You've said this is a moment of transition with real runway to shape what comes next. That's the job I've done three times — build the operating layer, staff it, and then make myself progressively less necessary to it. I'd like to do it for 130+ people who make things for people who make things.

pr.wvelazquez@gmail.com · New York, commutable to Brooklyn